Job Posting: Client Care Specialist

Posted: August 14, 2025 - Hiring for September 2025 start date

Are you an outgoing organizational whiz who thrives in a busy, meaningful environment? Do you have a naturally warm and calm presence, even when things are buzzing? If so, we'd love for you to join our team at our downtown London clinic!

For nearly 15 years, we've been a trusted, multidisciplinary healthcare clinic, passionately supporting individuals and families through every step of their reproductive journey – from fertility into parenthood. We're dedicated to providing exceptional holistic health and wellness services, and our Client Care Specialists are truly at the heart of that experience.

Your Role: The Heart of Our Clinic

As a Client Care Specialist, you'll be Rebirth's friendly, welcoming face and voice. You're not just providing administrative support; you're creating a positive, seamless, and supportive experience for every client who walks through our doors or connects with us.

Here’s what you’ll be doing:

  • Client Experience Superstar:

    • Greet clients with warmth and professionalism, making every first impression a fantastic one.

    • Effortlessly check clients in and out, ensuring all their questions are answered.

    • Manage appointments like a pro, keeping everything flowing smoothly.

    • Provide clear, helpful information about our services, policies, and procedures.

  • Administrative Wizardry:

    • Handle incoming calls and emails promptly and professionally.

    • Keep client and insurance billing accurate and perfectly up-to-date.

    • Dive into various administrative tasks to keep the clinic running efficiently.

  • Team Collaboration:

    • Work closely with our amazing healthcare team, providing support that truly enhances client care.

    • Contribute to our positive, collaborative, and supportive work environment.

    • Jump into team meetings and training sessions to stay sharp and updated on our best practices.

Who We're Looking For:

We’re searching for someone who is:

  • Has experience in an administrative role.

  • Is proficient with computer systems and can easily adapt to different software.

    • Experience with Jane App (6+ months) is required.

    • Familiarity with platforms like Microsoft Outlook, Squarespace, Momence, Facebook, Instagram, and Flodesk is a bonus.

  • Has a genuine passion for helping others and is committed to providing exceptional client service.

  • An organizational whiz who thrives on efficiency in a bustling setting.

  • A creative problem solver with a resourceful, "everything is figureoutable" mindset.

  • Someone who gets excited by potential, growth, and innovation—and hates to be bored!

  • Possesses a warm and calm presence that puts people at ease, even during busy moments.

  • Boasts strong interpersonal and communication skills—you love connecting with people!

Position Details

  • Job Type: In-Person, Part-time, temporary contract position until September 2026.

  • Hours: 15-20 hours per week, with the capacity to work flexible hours, including daytime, evenings, and Saturdays.

  • Starting rate: $22 per hour

  • Start date: Approximate mid-September 2025

  • Location: 256 Central Ave, London, Ontario

Why Join the Rebirth Family?

  • Meaningful Work: Every day, you'll play a vital role in making a difference in people's lives.

  • Supportive Culture: Be part of a truly supportive and collaborative work environment.

  • Mission-Driven: Join a dynamic team that's deeply passionate about our mission to support families.

  • Grow With Us: We offer wonderful opportunities for professional growth and development.

Your Job Application:

If you're an organized, warm, and proactive individual who loves connecting with people and wants to be part of a mission-driven team, we can't wait to meet you!

To Apply: Please send your resume and a brief cover letter telling us why you'd be a great fit for this role to info@rebirthwellness.ca

Website update: Sabrina, August 14, 2025